The Lost Ones is growing…
We’re seeking a Venue Manager to assist with the oversight of all events and activities in our building.
About the role
The Lost Ones is a leading arts, entertainment and hospitality venue in the heart of heritage Ballarat. As Venue Manager, you will be responsible for the management of The Lost Ones Basement Bar and Gallery events space – taking responsibility for our bar operations and functions. The Lost Ones has built a loyal following in the region by supporting and offering high quality performance, arts and culture, fine wine, spirits and cocktails. We are rapidly becoming known as the place to push the boundaries of your understanding of art; we celebrate great live music, enjoy some of the region’s finest spirits, as well as have an exclusive partnering with the Scotch Malt Whisky Society.
The Lost Ones is now nearing three years old and we’re solidifying growth. We’re welcoming 2019 having successfully secured some big name performances and grants to help our emerging business tackle the next set of challenges for the calendar year. We have great media and marketing locked in, and a series of private and public events planned that will take us to new heights.
We need a Venue Manager who thinks like we do, and has the skills and experience to help us get there.
This is a 'hands-on' position and demands a respected team leader who is willing to lead a small and dedicated team alongside the owners and directors.
Responsibilities will include:
Financial management of the profitability of the Basement Bar, with support from the owners and directors
Administrational tasks such as reporting, cash up, stocktake and ordering.
Management of the menu and planning seasonal changes, taking on board emerging trends from around the world.
Working with the Events Coordinator on management of events throughout the building, contributing to the development of new and exciting uses of our spaces.
Recruitment, rostering and training of staff to ensure every member of your team are fluent in the overall philosophy of the venue as well as the spirits, cocktails and wine offering.
Creation of all policies and procedures required for the Front of House team to ensure a seamless and high standard of service.
Building a great team of casual and support staff, and ensuring a positive culture.
Adherence to all OH&S and RSA requirements and ensuring a safe, positive and inclusive workplace for your team
Driving standards with regards to professionalism and quality of food and wine service.
Contributing creatively to ideas with regards to the food, wine and event offering.
Working closely with the owners and directors to ensure the delivery of an exceptional customer experience and ongoing progression of the venue.
This full-time position will require the availability to work a flexible 7 day roster however main working days will be Wednesday – Sunday.
The flexibility to manage some evening shifts for private events is required.
The successful candidate will have the ability to commence immediately, subject to their availability.
You have an energetic and vibrant personality along with the unique edge necessary for creating an amazing experience and atmosphere for guests.
You have a rich and relevant experience within the wine and hospitality industries including leading, training and managing from within.
You have an impressive knowledge and passion for regional Victorian, Australian and international wine, spirits, and cocktails.
You know your industry and have a strong interest in current trends in the food and wine scene.
Your energy and passion for food, wine and events is infectious!
You’re comfortable and confident in liaising with guests, upselling and encouraging customers to try new and interesting wines.
You’re well presented and demonstrate excellent communication skills.
If interested, please email hello[at]thelostones.com.au to find out more!